About Our Program
Sheridan’s Business Analysis Certificate program is a leading option for students of various backgrounds who are seeking business analysis education. Our comprehensive approach ensures that students complete the program with the knowledge and confidence necessary to succeed in this exciting field. Regardless of whether you are new to business analysis, an experienced practitioner, or rounding out your skills in another area, this program is made for you.
The certificate program consists of five full courses and two half-courses. All of them are available through in-class and online delivery.
You have to start somewhere. Get the basics and build a strong foundation with these two introductory courses. Neither course has prerequisites, so you can take them simultaneously if you like.
MGMT70012 Business Analysis Introduction
What is business analysis? What kind of work do business analysts do? What kind of person makes a good business analyst? These questions and many more are answered in this introductory course. This course covers the basics of business analysis, including:
- The three ways that a business analyst can help an organization.
- The three supporting activities that BA does on every successful “gig”.
- How a business analysis relates to change.
- Lots of great tools and techniques!
Regardless of your background, this is the place to start:
- If you are new to business analysis or considering a move into this growing field, this course will teach you all about the profession. You can then make an informed choice to pursue this path.
- For experienced business analysts, it is an opportunity to formalize your experience. There is probably more to BA than you think! This course is registered with IIBA and meets the education requirements for both the CBAP and CCBA designations.
- If you are a project manager or business professional, there is knowledge in this course that can make you more effective.
“I had worked with business analysts before, and when I took the intro course and learned everything that was involved, I got really excited. I knew this was the right career change for me and committed to making that change happen.” – Seema Gupta, Business Analyst, TaxTron Inc.
Read the Course Outline for Business Analysis Introduction.
MGMT79001 Fundamentals of Project Management
Business analysis and project management go hand in hand. Business analysts are often working with projects. Understanding how a project works, and also how project managers work can make the difference between a successful BA and a frustrated one. This course lets you understand the project context that you are often working in:
- What a project is and the close relationship between projects and change.
- The nine knowledge areas that project managers have to balance.
- This PMI registered course meets the education requirements for PMP and CAPM designations.
- This course is cross-listed with Sheridan’s Project Management certificate program.
“I’ve been a business analyst for many years. We work very closely with Project Managers. This course showed me all of the things that the PM is worried about. It’s helped me to be a better BA and have more project success.” – Naomi, Business Systems Analyst, Central West CCAC
Read the Course Outline for Fundamentals of Project Management.
A business analyst is a person with strong analytical and communication skills. The BA gathers information and requirements from stakeholders and then analyses it. This analysis adds structure to the requirements. These requirements need to be communicated out to other parties. With a large variety of audiences to satisfy, the BA has to be an expert communicator who can present the requirements in a way that works best for each audience. With the basics behind you, move on to these more advanced courses to develop these skills.
MGMT70014 Business Facilitation and Communication
Communication: its way things get done in the knowledge economy. Unfortunately, there is a lot of bad communication out there! The role of the business analyst is to communicate; to glean information from one stakeholder and present it to another in a way that they can easily understand. These soft skills are a must have for the profession:
- Acting as a facilitator – making it easier for your stakeholders
- Handling conflict between stakeholders – a common occurrence…
- Negotiation skills to help build consensus.
- Lead effective meetings.
“I have a technical background and want to move into business analysis. It’s all about communication. With the skills that I learned in this course, I feel ready.” – Wissam
Read the Course Outline for Business Facilitation and Communication.
MGMT70015 Business Process Modeling and Improvement
A model is a simplification of reality, created to allow communication. Business analysts make extensive use of models to communicate requirements and information to various groups. Modeling business process creates diagrams that business stakeholders can more easily understand than lengthy text. A picture is worth a thousand words, but only if that picture is drawn correctly! Learn how to:
- Diagram a business process properly.
- Distinguish key processes and supporting processes.
- Apply quality principles and continuous improvement.
- Learn the Unified Modeling Language (UML), a popular modeling language.
“I am a business professional who is taking the certificate to improve my competencies. This topic was an eye-opener. Being able to create these models adds to the value that I bring to the company.“ – Anthony Posa
Read the Course Outline for Business Process Modeling and Improvement.
You have the basics down and have developed some strong skills. Are you ready to be “the BA” for a project or piece of work? The BA has to “self-manage” throughout the work. It’s not enough to know the skills and techniques, you also have to know when and where to apply them. The last two courses allow you to apply your skills to various assignments a BA might be given.
MGMT70016 Managing Requirements and Engagements
When you are the business analyst assigned to a piece of work, no-one tells you how to go about it. The documents you produce, the models you will create, and the techniques you use along the way are all up to you. Making the right choices can mean the difference between a successful engagement and a rough road. Learn how to decide:
- Which documents to create.
- Which models to include.
- Which techniques to use.
- How your stakeholders will affect all your decisions.
“I never realized how much the BA has to tailor their activities to each piece of work they do. After taking this course I know which decisions need to be made and more importantly, how to make them.” – Shanta
Read the Course Outline for Managing Requirements and Engagements.
Customize Your Experience
We have a wide variety of student profiles and backgrounds in the program. Students customize their program by selecting two of the following half-courses (21 hours each). This allows students to focus on the skills that are most relevant to their goals.
MGMT70046 Agile Methodologies
Agile methodologies continue to grow in popularity. Many projects that BAs are involved with operate in an Agile fashion. Understanding how to work in this environment, and how to contribute value is important knowledge for any BA.
MGMT70044 Business Case Development
The development of business cases through enterprise analysis allows Business Analysts to work with executive level stakeholders to help develop the organizations strategic plans. Students wanting to move “beyond the project” will learn this important skillset for senior business analysts.
Read the Course Outline for Business Case Development.
MGMT70045 Introduction to Analytics and Big Data
In the upcoming release of the Business Analysis Body of Knowledge, IIBA has recognized analytics and big data as one type of analysis that BAs can perform. Students looking to join this growing industry trend can complement their BA fundamentals with this elective.
Read the Course Outline for Business Case Development.
MGMT70043 Software Testing
Industry practice often sees Business Analysts involved with software testing. This new course also is aligned with International Software Testing Qualifications Board (ISTQB). Though arguably not “pure” business analysis, knowledge and skills related to software testing remain popular requirements on BA job descriptions. Students interested in these positions will benefit from this course.
Read the Course Outline for Software Testing.
Still have questions?
Check out our Frequently Asked Questions.